Support
Getting help, safely.
What support will never ask you for, where the answers already are, and what to do first if you think your account is compromised.
What support will never ask for
- Lethex support never asks a user to withdraw funds. A withdrawal you did not decide to make yourself is not a legitimate request.
- Lethex will never ask for your recovery phrase outside wallet setup or import. Treat any request for it as unsafe.
- Nobody at Lethex will ever ask for your password, your two-factor codes or a screen share while you approve a transaction.
Before you write
Most answers are already published. Fees and limits are on the fees page, the rules for a withdrawal are on the withdrawal rules page, and the rules for a P2P trade are on the P2P rules page.
Identity verification, its current state and what it still needs are in the Verification Center.
If you think your account is compromised
Freeze the account yourself from Account Center. Do that first: it does not wait for anyone to answer.
Your on-chain wallet keys are on your device and Lethex never had them, so a compromised Lethex account does not by itself give anyone your recovery phrase. If the phrase itself may have been seen, move those assets to a wallet created on a device you trust.
